Privacy Policy
How Milwaukee Roleplay’s website and Discord bots handle your information. We keep it simple and collect as little as possible.
Last updated: 13 November 2026
This policy covers the website at mrperlc.com and our two Discord bots, Milwaukee Management and Milwaukee Utilities (together, “our services”).
Who we are
Our services are run by the staff of Milwaukee Roleplay, an independent online gaming community. You can contact us at any time by opening a ticket in our Discord server.
Information our bots process
Our bots only work inside the Milwaukee Roleplay Discord server. Discord shares your user ID, username, display name, avatar and roles with them, as it does with every bot in a server. Beyond that, the bots store only what they need for the features you use:
- Support tickets: the answers you give in the ticket form, files you upload, the messages sent in your ticket, who opened, claimed and closed it, and any rating or feedback you leave afterwards.
- Marketplace purchases: your user ID and username, the product and package you asked about, its price and the status of the purchase. Payments are handled personally by staff; our bots never see or store payment details.
- Paid channels: the channel, its owner and when it expires.
- Suggestions: suggestions you submit, how members voted on them and the decision staff made.
- Moderation and protection: records of mention-rule breaches (used to decide timeouts), and actions taken by staff or our automatic protection such as timeouts, kicks and bans. If an account posts in our anti-spam trap channel, a short copy of that message is kept in a staff log so the removal can be reviewed. Some of these records are posted to private staff log channels.
- Roblox verification: your linked Roblox user ID, username and display name (see below).
- Settings: server configuration such as automatic roles. This contains no personal information.
Our bots do not read or store general chat messages outside of support tickets, except where Discord’s AutoMod, our mention protection or our anti-spam trap checks a message for rule breaches at the moment it is sent.
Roblox verification
If you verify your Roblox account, you sign in on Roblox’s own page and Roblox shares your public profile with us. We keep only your Roblox user ID, username and display name, linked to your Discord ID, so we can give you the Verified role, set your nickname and let staff see which Roblox account you use. Your nickname in our server will show your Roblox display name and username, so other members can see it. We never see your Roblox password, and we discard the access Roblox gives us straight after reading your profile.
Your link stays in place until you link a different account, ask us to remove it by opening a ticket, or staff remove it. If you leave and later rejoin our server, your link is used to give you your Verified role back automatically.
Information the website processes
Browsing: we do not use analytics, advertising, tracking pixels or third-party cookies. Like any web server, ours briefly processes technical information such as your IP address to deliver pages and protect against abuse. We do not keep routine visitor logs; if a page fails to load, a short technical error record may be kept for a few days so we can fix it.
Signing in with Discord: Discord shares your user ID, username and avatar with us. We do not receive your email address, password or server list. These details are kept only in a signed cookie in your browser, and are used to decide which transcripts you may view.
Live server status: the player count shown on the website comes from our game server and does not identify any players.
How we use information
Only to run our services: handling support requests, processing marketplace enquiries, running suggestions, verifying Roblox accounts, keeping the community safe and showing you your own ticket transcripts. We never sell your information, use it for advertising or share it with anyone outside our staff team, except where Discord itself is involved or we are required to by law.
Why we are allowed to use it
We use your information because it is necessary for our legitimate interest in running a safe, organised community and providing the services you choose to use, such as opening a ticket. Roblox verification only happens when you choose to start it.
Who can see a ticket transcript
- The member who opened the ticket.
- Members who were added to the ticket.
- Staff members who handle that type of ticket, and our senior staff.
How long we keep information
- Ticket transcripts are deleted automatically about 6 months after a ticket is closed. In rare cases, such as an ongoing appeal, investigation or dispute, staff may place a hold with a recorded reason. A held transcript is never kept longer than 12 months after the ticket was closed.
- Mention-rule records only count towards timeouts for 24 hours.
- Purchase records, suggestions and moderation records are kept for as long as they are needed to run the community, for example to honour a purchase or review an appeal, and are removed on request where we are able to.
Cookies and browser storage
The website uses a single, strictly necessary cookie to keep you signed in, plus a short-lived cookie that protects the sign-in process. Neither is used for tracking, and both are removed when you sign out or they expire. If you close the welcome sign-in prompt, your browser remembers that on your own device so the prompt isn’t shown again. This is never sent to us.
Your rights
You may ask to see the information we hold about you, ask for it to be corrected, or ask for it to be removed, by opening a ticket in our Discord server. We will respond as quickly as we can and, where we are able to, within one month. If you are in the UK or EU, you also have the right to complain to your local data protection authority.
Third parties
Our bots and website sign-in run on Discord, and some images, such as avatars, are loaded from Discord’s servers. Roblox verification uses Roblox’s official sign-in. The live player count comes from the Emergency Response: Liberty County server service and contains no player details. Discord’s and Roblox’s own privacy policies apply to your use of their platforms. Our services are hosted on a private server in the United Kingdom.
Children
Our services are only for people who meet Discord’s minimum age requirement. If you believe someone below that age has used our services, please open a ticket and we will remove their information.
Changes to this policy
If we introduce new features that use additional information, we will update this policy before those features go live and change the date at the top of this page.