Help centre

Support Centre

Whatever you need, there is a team ready to help. Here is how our support works and who handles what.

How it works

From question to answer in three steps.

All support happens privately through tickets in our Discord server.

Head to #support in our Discord and choose the category that fits your request.

A short private form makes sure the right team has everything it needs before your ticket opens.

A member of the team picks up your ticket and works with you until it is resolved. You can read the transcript here afterwards.

Our teams

Choose the category that best matches your request when you open a ticket.

Internal Support

General enquiries, community questions, member assistance, technical issues and other everyday support requests.

Reports of staff misconduct, complaints involving moderators and administrators, and other matters handled by Internal Affairs.

Marketplace purchases, complaints involving Internal Affairs members, staff appeals and matters requiring the Management Team’s attention.

Serious escalations, complaints involving Management or Directorate members, and sensitive matters requiring senior leadership oversight.

External Relations

Applications for an MRP partnership, enquiries about an existing partnership and other partnership-related matters.

Check the FAQ, since your answer may already be there.

Include usernames, rough times and any screenshots or clips.

Never share passwords or other sensitive information.

Once a ticket is closed, you can read its full transcript on this website. Sign in with Discord to see every ticket you opened or were added to.

Open a ticket in our Discord and the right team will be with you shortly.